Diego Piacentini warns that leading companies risk losing their edge by becoming complacent. He argues that success breeds arrogance, and staying innovative requires constant vigilance against the trap of loving your own dominance.
What keeps you up at night? I mean, what are the biggest challenges that you face here? You work in this company, it's a well oiled machine. What are the biggest challenges you face?
So the good thing is that I do sleep literally now. In between those, I would say it is still about how do we make sure that we keep innovating on the customer experience. How do we make sure that we don't fall in love with our number one position? Because when you are number one, you cannot become number one. Plus the worst thing that can happen become number two. And number three. So basically is how to keep innovating for the customers and making sure that you don't become arrogant, you don't become. And when you become a big company, it's easy to be perceived as such. So this is something that really keeps us awake at night and it's something that we keep need to work on. Like sample how to establish a relationship with the authors that is not a cyborg relationship. That we are not just a machine for which the authors are happy if we sell lots of books, they're unhappy if we don't sell enough books. And those are all things that are, as I said, really, really hard. So I basically pretty much the same answer I gave before.
O processo de reconhecer limites, mesmo quando a vida parece exigir sempre mais.
Depois de tantas histórias, aprendizados e pausas necessárias, o @interior_iza está de volta
