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What Defines Culture - Clara Shih (Salesforce AI)

Name: What Defines Culture - Clara Shih (Salesforce AI)
Uploaded: 2024-03-06T14:29:12+00:00
Duration: 1 min 1 s
Channel: GHION.AI
Description: This content was created by GHION.AI . This content was uploaded by GHION.AI . This is a YouTube video titled "What Defines Culture - Clara Shih…

6 Mar 2024 · 1 min

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This content was created by GHION.AI . This content was uploaded by GHION.AI . This is a YouTube video titled "What Defines Culture - Clara Shih (Salesforce AI)" (created 2024-03-06T14:29:12Z). The excerpt is from an interview or discussion featuring Clara Shih (one speaker) and an interviewer (two speakers labeled SPEAKER A and SPEAKER B). They discuss organizational culture and levers for shaping it—examples include who you fire versus tolerate, who you publicly celebrate, and using storytelling (e.g., a salesperson who turned down a lucrative deal to protect customer fit) to reinforce a customer-first value.

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You talked about the culture in your company. What are the levers that you used to influence the culture that you wanted in your company?
Yes, I love that. So I mean for really bad things, it's who you fire for what offense versus what you tolerate. Culture is the worst behavior is often defined by the worst behavior you tolerate. Another one is who do you publicly celebrate based on? Is it for closing the big deal? Is it for helping out their teammates? Is it for our first salesperson that we hired, he actually turned down a very big deal with a prospective customer that would have netted him a lot of money in commission because he knew that the product wasn't going to be a good fit for that customer and he had a lot of personal financial gain to have. But he walked away from that and we kept storytelling around that for years after to reinforce one of Hearsay's company values of putting the customer first.