People need five positive interactions for every negative one to feel valued. Acknowledge what they say, show you understand their feelings, give specific praise, and ask real questions. These four moves work with colleagues, customers, and family.
Hi there, how you doing today? Some people are just so sensitive, am I right? We're all different, and sometimes that's amazing, and sometimes it's not. Who's that person you really struggle to connect with at work? That awkward team member, customer, supplier? We know that bad relationships cost money and waste time. Fact. With a little bit of effort though, we can improve our interactions with others. This hack is useful both at work and at home with partners, husbands, wives, children, friends, even mothers-in-law. Research conducted by the Gottman Institute shows us there is a magic ratio for positive to negative interactions if we want to maintain great relationships with people. It's 5 positive comments or strokes to 1 negative. Here's some positive strokes that you can try today. Acknowledging what people say—words and body language are good—empathizing with how they feel, offering specific praise and recognition for a job well done, and asking relevant questions. So, you must have lots of other things to do today, being a busy leader. I hope this video was useful for you. Don't forget, you can DM me if you have any questions. You have a wonderful day.
