OCEAN Conversation Map (completed example)
This document is a completed OCEAN (SCARF‑based) conversation map created for a training session titled “How to Lead Your Team.” Dated 5 Oct 2024, it records a coaching dialogue with Jo Safehands whose purpose is to allocate responsibility for a new team member’s induction. The map outlines a trust framework (Credible, Reliable, Close, Balanced) and the five SCARF drivers (Status, Certainty, Autonomy, Relatedness, Fairness). It then walks through the five structured coaching stages – OPEN, CLARIFY, EXPLORE, AGREE, NEXT STEPS – providing specific “ASK” and “TELL” prompts for each stage, sample language, and concrete actions (outline induction plan, building tour, health‑and‑safety, PC access, email to HR, welcome drinks). The overall tone is instructional and supportive, aiming to model a collaborative, trust‑building conversation that results in a clear, actionable induction plan.
Topics
Conversation Intent: Allocate Induction Responsibility
The stated purpose of the dialogue – assigning ownership for onboarding a new team member and defining the scope and timeline of that responsibility.
Trust Framework – Credible, Reliable, Close, Balanced
A visual infographic defining four pillars of trust, each with brief descriptors and icons, used to set the relational tone for the conversation.
SCARF Model Integration (Status, Certainty, Autonomy, Relatedness, Fairness)
Reference to the SCARF drivers that underpin the conversation design, reminding the facilitator to address each driver throughout the dialogue.
Structured Coaching Stages – OPEN to NEXT STEPS
A step‑by‑step framework guiding the conversation through rapport building, purpose definition, issue clarification, idea exploration, agreement on actions, and final wrap‑up.
ASK/TELL Prompt Library for Each Stage
Pre‑crafted question stems (ASK) and statement stems (TELL) that model effective communication at each stage, e.g., “Tell me…”, “I’d like…”, “Can you…”.
Concrete Induction Action Items
Specific deliverables emerging from the conversation: outline induction plan by Thursday, email plan to manager and HR, cover building tour & H&S Day 1, secure PC access Day 2, arrange welcome drinks.