OCEAN Conversation Map Lucinda Slackers to Superstars copy
This document is a 30‑minute one‑on‑one coaching guide titled “OCEAN Conversation Map” for a manager’s discussion with Lucinda on 10/04/24. It outlines the manager’s intention to agree on a future development and role‑expansion plan for Lucinda at Biteback. The guide integrates three frameworks: the TRUST model (Credible, Reliable, Close, Balanced) to set relational tone; the SCARF model (Status, Certainty, Autonomy, Relatedness, Fairness) to address psychological needs; and the OCEAN conversation structure (Open, Clarify, Explore, Agree, Next Steps) with scripted ASK/TELL prompts for each phase. The content walks through each stage, asking about Lucinda’s current experience, enjoyment, challenges, desired development areas (paid social advertising, TikTok, video production), learning preferences, and suitable timelines. It concludes with agreed actions – co‑creating a 2025 development plan – and a positive reinforcement of Lucinda’s progress and contributions.
Topics
Conversation Intention: Aligning on Lucinda’s Development and Role Expansion
Defines the purpose of the meeting – to agree on a future development and role‑expansion plan for Lucinda, setting a clear agenda and timescale.
TRUST Model Infographic: Building a Credible, Reliable, Close, Balanced Relationship
Introduces the TRUST framework (Credible, Reliable, Close, Balanced) with icons and brief descriptors to guide relational dynamics before the substantive discussion.
SCARF Elements: Addressing Status, Certainty, Autonomy, Relatedness, Fairness
Lists the five SCARF drivers (Status, Certainty, Autonomy, Relatedness, Fairness) that inform the conversation’s psychological safety and fairness considerations.
OCEAN Structured Dialogue: Open, Clarify, Explore, Agree, Next Steps
Provides the core conversation flow, with each phase containing ASK and TELL prompts, sample language, and objectives for the manager and Lucinda.
Development Focus Areas: Paid Advertising, TikTok, Video Production
Specifies the skill‑growth targets discussed – taking ownership of paid social advertising, expanding into TikTok, and increasing video production capacity.
Learning Preferences & Timeline Planning
Queries Lucinda’s preferred learning style and proposes aligning development activities with quieter periods in customer service, aiming for a 2025 plan.
Action Agreement & Positive Reinforcement
Summarizes agreed next steps – co‑creating a development plan, sending ideas, scheduling a follow‑up – and ends with enthusiastic appreciation of Lucinda’s work.