This is a YouTube video titled "#1 Step You Might be Missing to Ensure Customer Satisfaction" created in May 2016. The content is a monologue by a single speaker explaining the concept of client interviews as a valuable tool between initial surveys and final testimonials to improve client relationships and business outcomes. The speaker encourages viewers to engage with client interviews to enhance satisfaction and business success.
Foreign.
Hey everyone. Today I want to introduce you to something called the client interview. So many people are getting testimonials after they work with their clients to find out how it went. In addition, people oftentimes ask their clients, their prospects, their audience through a survey. What would you like to learn about? What can I build for you? What services can I offer? So you know exactly how to set up your business model, but there's this space in between where you're actually working with someone that is an amazing opportunity to engage with them on how things are going and what they need from you to have an amazing experience. So there's the survey at the front end, there's the testimonial at the back end, and there's this space in the middle where I encourage you to start conducting client interviews. The client interview is going to give you that opportunity to find out how is this going? Is this work that we're doing together helpful for you? Is there anything we can do while we're working with you to make this process easier for you, to make this process more enjoyable for you? And amazing things happen when you're asking these questions real time. While you're working with someone, you get an opportunity to immediately make changes and improvements. So when you get to the end of that working relationship, you are not surprised by what they say and you guarantee yourself some amazing feedback. More importantly, you guarantee yourself and your client a win win partnership and working relationship. So you might be doing client surveys and prospect surveys at the front end, you might be doing testimonials at the back end, but are you doing client interviews inter in the middle? So tell us in the comments, are you already doing client interviews or are you going to start implementing client interviews in your process today? If you're already doing them, I'd love to know what kind of questions do you ask and are they beneficial to you? And what did I miss in this video? Thank you so much for watching. I can't wait to see how implementing client interviews helps improve your working relationships with your clients and how it takes your business to the next level. Don't forget to like and subscribe. And if you're watching on YouTube, head on over to niceops.com, so you can hop on the nice list. I'll see you in the next video.
