Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

10 Minute Training Defining the Roles of a CSR and Dispatcher

2 Mar 2025

Watch on YouTube

A short training video (10 Minute Training) presented by Connor Wilkinson introducing the roles and responsibilities of Customer Service Representatives (CSRs) and dispatchers. The speaker identifies himself as a service site and training specialist, CSR Dispatch Boot Camp instructor, and group moderator, and frames the session as a brief instructional segment for members of a Foreign Dispatcher Group.

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