Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How HVAC contractors win more homes with SmartAC Gen 2

1 Oct 2026 · 1 min

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In this brief interview, the speaker explains how the SmartAC Gen 2 platform is designed to boost HVAC contractors’ business by creating repeat‑home opportunities and increasing revenue. The product offers a low‑cost, ongoing service that homeowners can book directly through an app, keeping the contractor’s brand top‑of‑mind for future work. Field technicians receive detailed diagnostic data before entering a home, allowing them to clearly demonstrate the problem, verify the fix, and later show the homeowner that the issue was resolved. This data‑driven transparency helps homeowners track issues over weeks or months, making them more likely to purchase a new, higher‑ticket system when the problem persists. Overall, the solution aims to grow the number of homes served, improve the sales funnel for big‑ticket equipment, and increase earnings for contractors, technicians, and customer‑service representatives.

Chapters

Talk to me a bit about what success looks like for contractors considering this new product. What does it actually change in the day-to-day for the tech, for the CSR, and for the homeowner?
Our main objective is to help the contractor have way more homes. I like to say check the box in Mr. or Mrs. Jones' mind that I have a company for HVAC plumbing or whatever, and that's my company. I'm going to use them next time. We have a very low-cost offer to still gain that relationship ongoing and provide value to the consumer where they book directly through the app with you next time. If you're a tech in the field, you're armed with the data when you go into the home showing the homeowner, hey, this is the problem. Here's where it started, we're going to fix it. And, you know, 3 hours after I'm gone, you'll be able to see it was fixed correctly. It's easier to sell a new system when the homeowner sees a problem, tracks it over a few weeks or months, gets worried enough to actually book with you, and then you're out there. It's just a much better situation to make a sale. So our goal is to, you know, increase the homes, which increases the amount of customers that will need that big ticket item, and then put them in the right position at the right time. So hopefully it's just everyone makes more money.