Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Pantheon 2026: Walk and Talk with Service Experts

15 Oct 2026 · 1 min

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1:18

In this brief interview segment from the Pantheon 2026 video, a Service Experts representative (Speaker B) explains that Service Experts is a Texas‑based company with roughly 75 locations nationwide and has recently begun franchising. The representative works near Saratoga Springs, New York. Discussing the recent session titled “Run Your Business Not for Software,” the representative emphasizes that AI is now a reality and must be embraced to support technicians, customers, and office staff. The conversation then turns to “Max,” an AI tool introduced in the session, with the representative expressing excitement about its potential to assist their business and others.

Can you tell me about your, uh, your company name and where you're located?
Yes, I work with Service Experts. We're based out of Texas, but we have locations throughout the United States, about 75 or so. Uh, we started franchising recently as well, so that's really exciting.
Congratulations.
Um, and I work in upstate New York, actually.
Okay.
Yeah, just outside of Saratoga Springs.
We were in the session Run Your Business Not for software.
Yes.
Any takeaways?
I mean, I think really we all have to say AI is here and we all have to learn how to embrace that and work for our technicians, our customers, and our office.
We've heard a lot about Max.
Yes.
That session.
Very exciting. Yeah.
What do you see as the Any ways that Max might be able to help your business or other businesses?
I think it's about the human-AI coordination and connection where we can support each other. It's not all about AI taking over, which I think a lot of us worry about, and it's just being like a virtual assistant, giving us time to really focus on the customers.