Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

A Smarter Approach to Scheduling and Dispatching

2 Apr 2025

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ICE implemented Dispatch Pro to automate call scheduling and reduce morning planning time, and ACP to show CSRs the next available slot instantly instead of searching the board. Both tools cut administrative work and speed up booking.

So what are some of the things that you've implemented at ICE recently that have really been a game changer?
Dispatch Pro is huge. It saves so much time. When I wake up in the morning, I look at the board. Dispatch Pro has the calls aligned pretty much how I would do it. It takes a little bit to set up and set up properly, and it sounds like we have some cooler stuff coming out for it, which is even better. The ACP also helps out a lot with booking calls and for the CSRs not to have to search the board to see when they can book a call, it'll just show them, hey, this is your next available.