Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Are You Accidentally Violating Payment Rules?

26 Jun 2025

Watch on YouTube

This conversational transcript discusses the risks contractors face when taking over-the-phone payments, noting that many may unknowingly violate merchant processing agreements and incur business risk. The speaker references discussions in a Facebook group, describes the problem as common and painful for contractors, and says these changing rules motivated them to pursue a solution.

There's so much risk of things like this that you didn't know and what you didn't know. In business, ignorance is not bliss. It actually hurts you. And so I wonder what contractors are doing to take these over the phone payments today. They just breaking the merchant processing agreement and putting themselves at risk. That's. That's something I bet a lot of contractors would not be aware of.
Now, I've actually looked at your Facebook group people discussing this, and it's a big pain. A lot of people talk about this, and it's actually one of the reasons why I got inspired into doing something.
Like this, because.
People struggle with it and they try to do it right, but because the rules are constantly changing, it's really hard to keep track of.