Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Business Owner: Thick Skin & Honest Advice #shorts

12 Mar 2026 · 0 min

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A business owner says you need thick skin to run a company. Employees will lie or steal, but don't let it poison the rest of your team. First, look at your own reaction and leadership.

you have to be okay with them lying to your face and stealing from you. Not okay with that specific, but when somebody does that, you can't turn to the rest of the 30 people in your organization and start to take it out on them. You have to have really thick skin as an owner of a business. I had to have a lot thicker skin than I thought I would need to. Yes. You got to look at yourself in the mirror first.