Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Cut the clutter by simplifying your KPIs.

27 Dec 2024

Watch on YouTube

Short YouTube monologue advising simplification of KPIs. The speaker recounts building dashboards with too many (e.g., ~15) KPIs which confused users, and describes trimming that set to a few critical, actionable KPIs so the general manager (GM) can understand and communicate priorities to managers and technicians.

Had to really clean up the KPIs, because I remember putting dashboards together. There would be 15 KPIs on it, and people would look at it and they'd be like, all right, which one of these do I work on first? So I started figuring out how to slice them down to the real important ones in order to be able to communicate those, because the GM had to know exactly what it was, and then he had to be able to communicate it to the managers and the technicians. So I just cut out a lot of KPIs, really.