Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Getting Real ROI from Your Home Service Software

30 Oct 2025 · 0 min

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A short conversational excerpt from a YouTube video ("Getting Real ROI from Your Home Service Software") where two speakers discuss how to maximize value from technology investments in home service businesses. Key practical advice: designate internal "champions" whose role is to monitor vendor updates (read release notes, join webinars, listen to podcasts) and ensure the company is extracting full value—larger technology investments warrant dedicating more manpower to leverage them.

Yes. I heard someone today, Service.
Titan user.
That said, I had no idea that you guys had this. And I'm like, how often does that happen? You know, look at who you're currently using to run your business. Look at who your current suppliers and distributors are and ask them. Well, I think that also goes back.
To advice you gave earlier on in the recording, which is having champions with your technology. And a.
Constant thread.
I see in folks that are the most successful with Service Titan and other technology platforms is they have designated folks on their team whose job it is to read the release notes, to join the webinars, to listen to the podcast, and to see are we making the most out of this investment. And I feel like the larger your investment for a certain technology, the more manpower you should dedicate to making sure you're leveraging it to its maximum capacity.