Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How ARC Electric Handles Statewide Calls With #AI Voice Agent

17 May 2026 · 0 min

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ARC Electric switched to ServiceTitan's Voice Agent to handle statewide calls with consistent messaging. The representative says setup takes upfront effort but works like an extra team member once configured properly.

We're taking calls from people all over the state, and that was hard to do with a live agent. We just had a lot less control over how our message was sent out to customers when they were calling in, which is where Voice Agent became more of a necessity. It just seemed like a natural fit for us to transition into Voice Agent with ServiceTitan. It's like having a fourth person in the office for us. Very user-friendly to set up. Embrace it early. Work on it really hard in the beginning and then it's smooth sailing.