Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Chesapeake Electric Coaches Techs After Every Call

17 Jul 2026 · 1 min

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Bill Brown describes how Chesapeake Electric records service calls and reviews them to coach technicians. The company tracks how often techs mention financing, ask for reviews, and show curiosity about homes. This feedback loop speeds up skill development across the team.

So we started recording within the home and some pretty amazing things happened because you can track literally everything. And what we use it as is a coaching tool. We get to see how often are we talking about financing? How often are we asking for the review? How often are we being curious about what's going on in the home? Did we ask the customer? Recording within the home enabled us to help advance our team at a much a much faster pace.