Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Empathy Builds Stronger Teams in Home Services

26 Oct 2025 · 0 min

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A short conversational excerpt from a YouTube video titled "How Empathy Builds Stronger Teams in Home Services." Two speakers discuss the ROI of empathy in management, emphasizing that managers must tailor their management style to individual team members and that employees often stay because of how they are treated and their relationships with colleagues rather than primarily for money.

Talking about the ROI of empathy here. I'm not a GM like you. I don't oversee as much. But every single member of my team requires a different type of management style. And it sounds like that's really also applied to you as well.
Oh, absolutely. And you get to know who they are as a person. Like you talked about, the ROI on empathy is very much. They're going to stay with you at the end of the day. Yes, money talks, compensation talks. But I would honestly say I could go around to all of my staff, especially internally in our office, and ask them, do you stay because of money or because of the people? Or just ask them why they stay and they're going to say the people every single time and how they're treated.