Goody Garage Doors ditched five separate business tools for ServiceTitan after leaving a Sears franchise. The platform consolidated their operations with features like job photos, real-time notifications, and customer histories, letting them scale from one truck to a larger operation.
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I'm brand president of Goody Garage Doors. My job is to business development, basically growth. So, um, lately it's been teaching new managers and being able to delegate so that way I can just simply work on building the actual brand itself. I was a Sears franchise owner, and Sears had a program called UltraCare. UltraCare didn't work very well for garage doors. It was more like carpet and area cleaning base. Sears kind of held back the ServiceTitan platform from being as robust as it actually is, right? So when I went on my own and I got— immediately got ServiceTitan because I knew that was the only way to go. ServiceTitan has so many growth tools that you can utilize that you actually have to, to learn it. And the— luckily the guild has brought Service Titan people in to really help. So now Service Titan is just— it's every day it seems like there's a new improvement that it's turning into a bigger beast that you can utilize more and more and more and more. And now it seems like we're getting rid of many other things, finding ways to make Service Titan do almost all of it, which obviously in any kind of aspect in business, if you can have one entity taking care of multiple things, it's always better, right? Your reports run smoother. All the information's in one spot. So yeah, ServiceTitan was the way to go. The before and after pictures on the jobs, the notifications on the way, the recordings of the phone calls, like the details on the home as you're going to it that we have looked up in there. All the past history, all the past invoices, like the marketing reports and like the ROIs and like running through everything like it. To me, every single thing is equally as important, making it one whole. If you want to give your customers the best experience, you got to, you got to use a program like ServiceTitan. We tried a few of the other programs. They're not the same, right? Like if you're a small one-truck operation, Yeah, you can use this program or that program, but if you want to grow into a very large, well-oiled machine, you got to have a CRM or a tool that you can use that runs that way.
