Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Operational Discipline Saved AirWorks Solutions' Net Profit

31 Jul 2026 · 1 min

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AirWorks Solutions fixed loose processes and overspending by tracking KPIs and financial numbers closely. The company now maintains a 15% net profit margin. The speaker argues a business must be profitable to justify existing.

we had loose processes, loose systems, and it got away from us. There was some overspending that happened. So by having operational discipline now and looking at those numbers, looking at the KPIs on a regular basis, I have a really good temperature of what's happening in the business at any given time. We're still running at a 15% net profit. Nice. And if you are not running net profit, why are you in business?