Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Our Roofing Sales Rep Went From Skeptic to a #ServiceTitan Fan

19 Sept 2026 · 1 min

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A roofing company assigned one team member to lead ServiceTitan adoption. Their skeptical sales rep saw his average ticket size grow and close rate rise, then became the platform's biggest advocate.

I assigned them to actually be a lead and responsible for aspects of ServiceTitan. It forced them to get involved. They saw the power of the data and how they could not only help themselves meet their own requirements and their own responsibilities, but hold others accountable in the organization. It's magic when you put the entire platform together. People know their roles. It becomes much clearer on how to run your business.
When we first joined ServiceTitan, our most skeptical individual was the sales rep. What really convinced him is when he started noticing his average tickets increase, his close percentage increase, and just the overall functionality of the software.