How ServiceTitan's Automation Platform Connects Every Step of the Lead Journey

Historically, there's a couple of different products or components of your overall service experience that hit these kind of narrow parts of the lifecycle. Each of these different steps in the chain aren't always explicitly talking to one another. And what I want to present to you all today is what I would think of as less of a capital P product in itself and more of that super glue or connective tissue that can hold all these things together. And so what you'll see here is this automation platform that we are now currently piloting with a speed-to-lead workflow. Essentially what this does is it takes all of those current areas where you can find prospective— validates those into a centralized place where I can set up some workflows to automatically outbound to any lead as soon as I receive it in a matter of seconds using either an SMS or voice AI agent. What this means is as soon as that lead comes in, before that person is putting the phone back in their pocket, you can reach out to them.