Julissa from Air One Heating, Air Conditioning, and Plumbing uses an AI voice agent named Jenny to handle after-hours calls. Jenny recognizes returning customers by phone number, pulls up their service history in seconds, and schedules appointments with the right fee based on job type. It's faster and more accurate than a human answering service.
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Hi, this is Julissa with Air One Heating, Air Conditioning, and Plumbing, and I'm here to tell you about my new best friend, our AI voice agent named Jenny. She's my best friend for a lot of reasons, but my favorite reason is because she helps us out after hours.
Hey Julissa, so how does the AI know who's calling?
Oh, she knows who's calling right away. So if it's a returning customer, she'll know them by their phone number and then just confirm that information with them as well. And she'll actually know if they're a member and know exactly how long they've been on that membership with us.
And what did she also do once she realizes that they are members?
She thanks them. She thanks them for however many years they've been a part of that program.
So you're telling us that she knows exactly who the customer is, and how is that versus just a regular answering service looking up the history when they do have access to ServiceTitan? However, what's the difference when they both have access versus the AI knowing?
Well, the AI can know the history in a matter of seconds. With any answering service, it might take them a little bit longer, or they might miss some information along the way as well.
So does the AI also know what to charge as far as the service call?
She does. We actually have customized all of our job types and given her descriptions on which job types she can book, and she knows exactly the proper fee for each call.
