Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How Three People Handle Calls for a 65-Person Team With AI Virtual Agent #ServiceTitan

30 Jul 2026 · 1 min

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A field-service company with 65 employees uses GetVoiceAgents' AI to handle inbound calls through ServiceTitan. They built a two-column spreadsheet of common questions and solution-focused answers, then uploaded it so the virtual agent automatically responds to callers asking about scheduling installs or estimates.

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Can you share maybe a little bit about pain points or challenges that you had that led you to reach out to GetVoiceAgents? I love to hear these like nitty-gritty details about the setup. How did you set up what to say, what not to say? How did you like—
when you go into ServiceTitan and you go into the search function and you type in voice agent, right? You can go in and there's like 8 or 10 different categories that you can click into. I think I just used an Excel sheet and I titled one column questions, one column answers. And I put in there, you know, the question is, can you come install a light fixture tomorrow? Answer, no, but I'm happy to set up an estimate. Because you never want to really tell someone no. You want to provide a solution, right? So really working on the wording and how we want that to be portrayed took some time. But once it's uploaded, she knows exactly, you know, how to reply to those inquiries.