Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How to Automate #Dispatching in Home Service

21 Jul 2026 · 1 min

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Bill Brown walks through DispatchPro's automated dispatch system, which matches incoming service requests to technicians based on skill, location, and availability. The system routes calls and online requests to a configurable board that assigns jobs using objective criteria instead of guesswork.

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Dispatcher will have a feeling that they feel like this tech will be better, um, but DispatchPro doesn't care about feelings. It cares about results, metrics, location, the things that actually matter. So whether they call in, they schedule online, whatever it is, it goes right to our dispatch board and it's going to match based upon how we have it configured. But we have their skills configured to the job types, we have their home address, so it's going to put them in the right spot with the right skill at the right time of day for the customer. So that in and of itself is already starting the call up for success.