How to Stop Dropping #HVAC Leads During Peak Season

There was days where we would take 3,000 phone calls in one day and you just can't get to them all. No matter how good you are, no matter what your backup service is, you just can't get to them. So I think that's the biggest piece and that's the thing we're always focused on is that can we capture all the demand from all the different avenues so we're not dropping leads off the table all over the place? So, you know, as we've gone through this last kind of our first warm spell over the last 3 days, you know, we've seen a lot of improvement there. We're using the virtual agent at this point. And it booked about 10% of the calls that came in, and there's about 4,700 over a 3-day period. Thank you.