Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How to Test an AI Voice Agent Before It Takes a Live Call #ServiceTitan

27 Aug 2026 · 1 min

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A ServiceTitan user saw booked-call revenue jump 186% to $3,000 and agent-handled calls exceed 400 after deploying an AI voice agent. Before going live, test edge cases with your ServiceTitan specialist, push the AI to see how it handles weird scenarios, and explore what you can automate. The pay-per-call pricing makes it easy to try.

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We are talking all about virtual agents today. Over the last month, revenue from booked calls went up 186% to $3,000. Call volume handled by the agent was up 19% to like over 400 calls. I'd be curious to hear your stories around training it, setting it up, any advice for people who are a bit hesitant? Like, what do those early days look like assessing calls and making adjustments?
There's infinite amount of testing that you can do before you go live. Give it the, you know, basic parameters, which your ServiceTitan voice agent specialists will walk you through. Give it scenarios where you can really push the edge of the AI and see if it's right or wrong. I mean, listen, it's everywhere now. If you're using software that doesn't have AI built into it, you should probably really reevaluate what you're doing. It's imperative that you're at least exploring the options that automation can do for your organization, automating certain workflows and processes. Anyone who has managed and run a call center, if you tried a voice agent, just try it. The thing is, you're only paying for the calls that it takes. So it was really easy for me to make that decision.