Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

I Let AI Dispatch My Techs Across 5 Counties #ServiceTitan

18 Sept 2026 · 1 min

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1:07

A service company deployed ServiceTitan's Dispatch Pro AI to assign technicians across five counties. After initial skepticism about handing scheduling to AI, the team found it grouped jobs geographically the same way they would have, matching high-value work with qualified techs and learning to make better decisions.

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Assigning the best tech to the highest value jobs. Yes, a lot of people do not want to hand this off to AI. How did you do it?
Carefully, barely. But one of our biggest challenges is we do cover the entire state. My techs run consistently in 5 counties that are— it's a service radius of generally greater than about 75 miles. It is really hard to run the right guys with the right skills all over And get things done. So one of the things that we did is we just sat back, we turned on Dispatch Pro, but it is terrifying to watch your whole beautiful schedule exist and then just fall to the bottom of the board in the unassigned. So I've spent the last few days really paying attention to it, and I've been truly impressed. When I checked back Sunday evening, it had put everything geographically where I would have, and that was like my first okay. It's gonna be fine. It is smart-ish. It will figure this out. We'll be fine.