Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Never Miss a Call Again: How AI Books Jobs for You #ServiceTitan #AIAutomation

19 Jun 2026 · 1 min

Watch on YouTube

0:51

ServiceTitan's AI virtual agents now handle both phone calls and text messages for contractors. The system lets businesses reach customers however they prefer, recognizing that some contractors are always on calls and need texting options while customers still want voice contact.

Chapters

It sounds like— so ServiceSign started with voice agents. Why did we go to text?
It's both/and. You don't have to pick. And I think ultimately every one of our contractors out there, they know their customer best. When I think about myself, like, I prefer businesses that I can text. I truly do because I'm always on calls. I don't get the opportunity to answer phone calls very often. And so for me, I want to receive a text, but maybe you need to follow up with me and call me because I didn't respond to my text. Which also happens. The same thing is true for a lot of our customers' customers. When they think about how they're serving their customers, some only want to receive voice or phone calls. Other customers only want to receive texts. Many are going to want a mix of both. And that's something that you'll be able to do with ServiceTitan's virtual agents. You can reach out to a customer with a phone call. You can reach out to a customer with SMS and have the agent run it for you. So you're meeting your customer where they want to be met.