Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Never Miss A Customer Chat With Browser Notifications

29 Jun 2022

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A short tutorial-style tip explaining how to enable browser notifications for incoming customer chats in ServiceTitan. The speaker walks through opening the chat settings, toggling the browser notifications switch, granting the browser permission, and notes that the setting is per-user and per-browser, so users must enable it individually and may need to re-enable on other computers.

Quick tip. You can enable browser notifications for your chats to make sure that you don't miss any that are coming in. The notifications look something like this. To enable them, just go to the chat section of ServiceTitan and click this little settings icon. Then just toggle this switch to enable the browser notifications. You might get this little dialog box from Chrome or whatever browser you're using, asking if it's okay for Service Titan to send these notifications. Make sure you hit allow and that's it. Now, anytime a customer sends in a new chat, you'll get that browser notification. Now do note that this is both a per user and per browser setting, so every user who wants to use this feature needs to enable it individually. And if any user goes and uses a different computer than usual, they will probably have to re enable this. All right, goodbye.