Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

One Year on ServiceTitan - A1 Garage (60)

13 Dec 2017

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A1 Garage doubled revenue since switching to ServiceTitan and is on pace for $20 million this year. The owner credits the dispatch board, safety inspection forms, and in-app payments for faster service and more booked calls.

Questions this video answers

$20 million

Doubled since they started ServiceTitan

A 25-point safety inspection form

Four

I'm the owner of a one garage door service. I didn't believe in the company until I got on Service Titan and that's 100% true.
We're on pace this year to do 20 million, so we've doubled since we started Servicetitan. Servicetitan is the most reliable software we've ever run. We've had four of them in five years.
Sometimes they say, how do you know it's Edward calling? Oh, you're a past customer. We've been out there before. Your information pulled up with your phone number. I can open up my dispatch board, I can see who's on site, who's on the way to a job, whose job's waiting to be scheduled.
When I get to the customer's house and I hit the arrive button, pops up a 25 point safety inspection form. We're checking everything on the system that we need to check to make sure that it's safe and operational for the customer. The price book has pictures that allows us, instead of pulling things off the truck, we can actually go through with the customer right there.
If a customer wants to pay by check, all I have to do is snap a picture through Service Titan or swipe the card.
We're delivering faster service, more booked calls, better marketing because of Service Titan.