Bryant Electric's team reports a 109% revenue increase in their first year on ServiceTitan. They credit instant call pop-ups, tablet workflows, and easier quoting. Training took one day.
Questions this video answers
109%.
One day of training.
We used two different service softwares. With servicetitan, we found the complexity of the big software, but the lightness of the small software.
It was night and day.
The difference in voicing and tracking. Now all together in one.
As soon as a call comes in, you see it pop up on your screen immediately. I can click and look at that info before I even answer the phone call. So I already kind of know what to expect. I had one day of training, and after that, I felt completely comfortable using.
Service Titan, just learning how to book the calls and manage the dispatching. I saw a big difference from Service Titan and some of the other programs who try to do what Service Titan does.
I like it because it's all on a tablet. There's no paperwork flying everywhere.
They'll record the call so I can actually listen to the call. The history is there. It shows me the history of what was done before Service Titan. I never knew what I was walking into.
The customers get a text message with a little bio picture of our tech, as well as a tracking link. There's no guessing involved.
They start telling me the problems. You know, I'll start taking pictures of everything. And then if I need help with, you know, coming up with options, I can call Michael or Jeff and, you know, they can talk to me over the phone, and they can see what I'm doing on their computers, too.
The price guide really helps, and it speaks in terms that I understand and most customers understand. That kind of eases their mind.
I build options with Service Titan every day, and it's real easy for me to do. We do cash, check, credit card, you know, all through Service Titan, there's no shelf of the papers trying to find stuff.
Service Titan grew Bryant Electric's revenue by 109%. 109%.
ServiceTitan allows you to micromanage your techs and your CSRs and your business without actually having to micromanage.
This is one of the best moves you can make for your company.
That's changed our business, and it's changed our life.
