Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Protect Your Margins During Fuel Price Hikes and Rising Interest Rates #ServiceTitan

1 Sept 2026 · 1 min

Watch on YouTube

0:59

In this brief dialogue, Speaker A asks how businesses, particularly service companies, can mitigate the financial pressures of rising fuel costs and interest rates in Australia (and globally). Speaker B advises against cutting technician travel distances to save fuel, arguing that the worst approach is to prioritize short runs over service quality. Instead, businesses should match the right, skilled technician with loyal, repeat customers, ensuring high‑quality service. Additionally, Speaker B highlights ServiceTitan’s dynamic pricing feature, which allows companies to quickly adjust rates in response to changing overhead costs, helping protect margins when fuel prices and other expenses rise.

Chapters

So with Australia, and I feel like this is happening in America as well as globally, but there is a fuel crisis and interest rates are going up in Australia. How should businesses look to mitigate those risks?
Well, I'd tell you one thing not to do. Don't start looking at putting your technicians on the shortest possible run. That is probably the worst thing you could possibly do. I'd start looking at getting the right technician in front of the right customer. That's a loyal customer that's come back to you. Prioritize loyalty every day of the week. Make sure you get your best technician that knows what they're talking about. Out and knows how to fix these problems or even replace whatever they need to do, whether it be a ducted system unit or plumbing or whatever the case may be, and still focus on service over let's save a few bucks on fuel. And the beautiful part about ServiceTitan as well is you've got dynamic pricing. You can get in there and you can adjust your rate pretty quickly because what happens is as soon as your overheads change, as soon as your costs of running the business change, then you can go in the backend of ServiceTitan and make the changes that you need to make.