Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Say Goodbye to Abandoned Calls: Boost Your Booking Rates with Contact Center Pro #ServiceTitan

30 Apr 2026 · 1 min

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0:47

In this short product demo, Speaker A asks about the “Second Chance Leads” feature of Contact Center Pro. Speaker B explains that Kite Intelligence automatically reviews disconnected phone calls, analyzes the conversation to identify potential bookable situations, and surfaces those as leads for the team. The feature provides the full conversation history—including a summary, transcript, and recording—and lets users mark a lead as not viable or confirm that a follow‑up resulted in a booked job. This capability turns missed calls into actionable opportunities, enhancing booking rates.

Chapters

You know, Contact Center Pro, it's been a long time since you went live, so I'm sure a lot has changed. For people who don't know what Second Chance Leads is, that one alone I think is like a pretty amazing feature. Can you describe how that works?
Second Chance Leads, what happens is Kite Intelligence will go through and analyze your phone calls after they've been disconnected. If a job wasn't booked, then it's analyzing the conversation to determine was this a potential bookable situation? It'll surface those opportunities as potential leads for your team to follow up on. In Contact Center Pro, it'll have its full conversation history. So that full summary, transcript, and recording that you already get, as well as the ability to tell it like, hey, we reviewed it and it's actually not a lead, or yeah, we did follow up and we were able to book this job.