Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Sell Memberships Before the Tech Arrives #shorts

8 Sept 2026 · 1 min

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Bill Brown explains why service reps should sell maintenance memberships and repair contracts to customers before the technician arrives. Discounted service calls and repairs are the draw, and experienced techs prefer not to maintain new systems anyway.

Chapters

Do you think that the majority of the memberships are sold before the techs even get there? Like the, that the TSRs have enough interest?
Yeah. My girls up front are, they let 'em know about it right up front. Um, schedule the service call because, you know, with, with the maintenance contracts, you get discounted service calls, discounted repairs. So if we can, if we can capture that up front, 'cause same goes as I said, you know, your seasoned tech doesn't want to go do a maintenance call on a, on a new system, they go through it and a lot of our maintenance contracts are sold before the customer, before the tech even sees the customer.