ServiceTitan Mobile 2.0 gives field technicians access to customer data, service history, and unsold estimates on their phone. The app includes customizable forms, tiered pricing options with photos and videos, and in-field invoicing so technicians can close sales and take payments without leaving the job site.
Because technicians are the first and sometimes only in person contact customers have with your company, how they represent themselves is very important. ServiceTitan Mobile 2.0 is an award winning app that allows technicians to communicate your services in a professional, modern and friendly way to drive sales and boost customer satisfaction. Even before setting foot in the home, technicians can access a complete set of details or right on the job screen. They'll know if a customer is a Yelp power user, pre approved for financing or has any language preferences. The job location call, recording pinned notes and recommended estimates or high urgency opportunity tags are also visible, helping your technician arrive on site and ready to service the customer and drive sales. A well informed suggestion at just the right time can boost customer satisfaction and your conversion rate, which is why mobile 2.0 places the entire service history right in the palm of a technician's hand. Now, recurring services, existing equipment, photos, videos and notes from previous visits can be retrieved with just a few taps of the finger. Being able to immediately access unsold estimates allow your technician to remind the customer of needed equipment or service, increasing the likelihood of an upsell and boosting their average ticket. A thorough complimentary inspection adds value and helps the technician establish a baseline of the age and effectiveness of a home system and equipment. From back in the office, you can build any number of these forms and push them effortlessly to your techs in the field, and mobile 2.0 will automatically remind them to complete the inspection at the appropriate time during the service call. The integrated forms feature is not only for inspections, but warranties, legal sign off forms and surveys can all be added to the app, ensuring they are offered every time and at the right time. The modern consumer wants choices and tiered pricing so they can weigh costs and benefits. Mobile 2.0 is designed to emulate the online shopping experience that they have come to prefer. Technicians can now build estimates as options good, better or best. For instance, Mobile 2.0's price book is remarkable. High definition photos, descriptive videos, predictive search and more let the text create options faster than ever before. Once built, technicians can show customers the options using presentation mode and physically hand over the tablet to customers for review. This alleviates the pressure of a hard sell ideal for greener text and allows the customer space to browse the options between being offered just as if they were shopping online. And Once that happens, ServiceTitan can generate an invoice and accept any types of payment in the field, easing the burden of your billing department from presenting solutions to payment processing. ServiceTitan Mobile 2.0 helps your technicians boost customer satisfaction and grow sales by leading homeowners through a better service experience.
