ServiceTitan's Tech Scorecard tracks technician activity, conversions, and revenue in real time. The demo shows how managers can drill into individual technicians' jobs, listen to call audio, and spot problems like tardiness that hurt sales performance.
Your technicians have earned the trust you place in them. As skilled problem solvers dedicated to making your customers comfortable, they are the face of your home service company. They also deserve your support in reaching their goals and upholding industry best practices. Servicetitan makes that simple to do with a host of solutions dedicated to influencing technician behavior and helping them maximize every sales opportunity. The Tech Scorecard is meant to answer your macro level questions about technician performance. How many jobs have they been sent on, how to how many of those jobs have they converted to sales and how much revenue has been generated is all available at a glance and updated in real time. And since the scorecard ranks text based on earned revenue, you know immediately who is succeeding and who needs to improve. Some Servicetitan users actually put the scorecard up on a flat screen in their office. It refreshes consistently throughout the day, inspiring techs to strive for that number one position. Now let's see how truly integrated Servicetitan's scorecard is by showing you how much transparency it offers into technician behavior. If we scroll down, we'll find Matt, a technician who clearly needs some support. Not only is Matt not generating revenue, his conversion percentage is low. He's just not selling. If we pulled Matt aside with only this information, he could give us any number of reasons for his performance. But with ServiceTitan, one click lets you drill down to see all of Matt's service calls for the time period. Let's look at a job he didn't convert to a sale. Click on it and you can drill down even further to see the entire job history. We'll start by listening to the customer's first call.
Thank you for calling VA Plumbing and Heating. How can it make you smile today? You could stop the flooding in my laundry room. Absolutely. I just need to ask you a few questions and I'll have someone out to you immediately.
The customer had flooding and she was clearly desperate. There's no reason this job should have gone unsold. By continuing to follow the history, you can see the job was dispatched on time. Matt had plenty of time to get to the appoint and yet he arrived almost 25 minutes late. No matter how quickly Matt repaired her flooding problem, she was probably in no mood to hear his sales pitch. Because Servicetitan tracks the history of every job, you can quickly and easily determine if Matt has a pattern of tardiness contributing to his poor sales. When you speak with him, you'll do so knowing you are supported by ServiceTitan's 360 degree visibility from offering reassurance that techs are hitting their numbers to providing you with specific communication touch points if they're not. Servicetitan's fully integrated tech scorecard was designed to make it simple for the home owner to ensure that technicians receive the support they need to meet their sales goals.
