ServiceTitan built its own AI voice agents because contractors wanted a proprietary tool to maximize call bookings. The agents handle inbound calls for new jobs, rescheduling, invoice questions, and service info while maintaining a human-like tone to convert calls into revenue.
Chapters
As you hopefully know, there are many partners out there, ServiceTitan partners, who have built and offered voice agents for quite a while now. But at the same time, a lot of our customers have used those solutions, were quite happy with them, but then at the same time asked us to build our own voice agents because there are a few capabilities I'm going to walk through that kind of only we uniquely can do. So to talk now about our voice agents and what makes them different, of course, the whole goal here is to maximize call booking rates, To do that, you have to get the tone and the style right. It has to sound human-like, but you also need to be able to handle all types of requests. These may be calls that come in where a homeowner or a customer wants to book a job. It may be calls that come in where they want to reschedule a job. It may be questions about a prior job or invoice, or it might even be questions about the different products or services that you offer.