Two field service companies used FieldPro's AI diagnostics to speed repairs and boost technician confidence. One saw a 10% better close rate and $40,000 impact per technician. The other reported faster progress in months instead of years, with technicians earning more than local peers.
Questions this video answers
10% better close rate
$40,000 to the technicians (as a whole)
We'll make more progress in three months than we would make in three to five years without that product.
There's so many situations and to be able to have the software be able to help you diagnose an issue, it helps save time with, you know, phone calls from the field to the office and also helps the technician build up their confidence as well. And even they might diagnose an issue, but just to have the reassurance that they've diagnosed it appropriately is a huge win. So there's a lot there within the.
Diagnostic product, as is the process. Now if our technician can't figure it out or solve it, they're calling a service manager or maybe the owner or support tech for the manufacturer. So when this is used and they can go in and just scan the data plate on the unit, start asking questions, telling them the problems. And it's going to give you recommendations of what to check first and what to check next. It's going to give you steps to follow, try to diagnose that system more quickly.
We'll make more progress in three months than we would make in three to five years without that product. Just because we're able to fine tune and see what's really going on in the field and help better support our technicians and their advancement.
But once the technician's able to listen to that call, when they get to be able to self recognize what they should have done, it makes a difference in everything.
FieldPro is so great because you can listen and you can see and you can hear the personal growth that's happening in real time. And you can from each call, one call to the next, you can feel the confidence of your team growing. I think it's priceless.
When we rolled out FieldPro, we looked at our close rate and we looked at our average sale, the 10% better close rate. As a whole, $40,000 to the technicians is a real impact on these technicians lives.
We've got technicians making more money than any technician in our area. It's because they have the tools and once they realize that and they can go in and listen to these calls themselves and improve and the AI part of that can give them suggestions what they should do or what they should say or everyone is more acceptable. I don't know of any company that they're doing 100% ride alongs with their technicians. It's impossible. And you're getting same day feedback, hour to hour feedback, your ticket averages, your closing, your conversions, everything will go up.
I can't imagine operating our business right now without having that in place.
If you're not using it, you're just leaving money on the table.
