Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Summit Roofing: Adopting ServiceTitan Changed Everything

30 Sept 2025

Watch on YouTube

A brief multi-speaker discussion about Summit Roofing's experience implementing ServiceTitan. Speakers emphasize that adopting ServiceTitan requires significant process changes, openness to being pushed out of comfort zones, and recognition that the platform functions like a highly customizable CRM rather than a plug-and-play tool.

You mentioned you had to change some processes because of the way Service Titan works. And sometimes that can be a real barrier for entry. It sounds like when you sign up, you just have to be really open to change and being open to switching things around and being comfortable getting pushed out of your comfort zone. Essentially, we.
Thought, hey, they're kind of going to build this out and we'll have a couple meetings with them and then we'll take off with this. Well, you can't have a software this powerful that works like that. It just, yeah, you know, it doesn't exist out there. You're building a custom CRM, essentially, that can do almost anything.
Kind of going back to what you said about being open to change. Yes. If you're going to jump on this, you have to be open to change. If you're not open to change, well, it kind of goes back to if you're trying to grow your business and you're not open to change. If you can't change a CRM, you're not going to accept the things that people are telling you that you need to do anyways.