Ryan Deschaise of Chesapeake Electric switched from paper tickets to ServiceTitan in 2019 when the manual system blocked growth. Service revenue jumped from 15% and a few hundred thousand dollars to a projected $8 million today, now 100% of the business.
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So my name is Ryan Deschaise. I work with Chesapeake Electric. I'm the president here. We started in 2011. We operate out of Annapolis, Maryland, and we perform residential electrical home service. So we had our software journey. We were using paper tickets, so that was all the way until COVID. So 2019, we were still using carbon copy paper tickets, and my desk would be stacked full of paper tickets, and We knew that after we started scaling on the service side of things, that wasn't a recipe for success. I mean, instead of it, all of that living and using your accounting software as a field service software, we really needed something to help take us into the 21st century. So that's when we were introduced to ServiceTitan, and that's where our journey had started there. Even 5 years ago when we had made the decision to go with ServiceTitan, they were even at that time on the, at the cutting edge. Of field service software. And I remember vividly us looking into another product itself, and it was a little bit less expensive than ServiceTitan. However, the way that they have, again, Price Book and the dispatch board set up, the notifications to the customers, being able to accept credit cards through there. And right now there's such a huge gap between ServiceTitan and every other field service software. And then being able to take payments through the field service software and ServiceTitan was a game changer for us. You know, you don't know what you're missing until, you know, the solution is presented to you. But as far as our day-to-day, one thing I really enjoyed was having that dashboard in front of us and being able to see real time what's going on in the business. How, what does our schedule look like, you know, and being able to plan appropriately for these jobs. So it helped us on a project management level, on the accounting level, and then just, you know, how we delivered service to our customers. It is just, you know, these days customers expect, you know, a professional to show up to their house. And I don't— we wouldn't— without Service Titan, we wouldn't be able to deliver the service that our customers expect. In 2019, our service department was probably only about 15% of our revenue, and I'll get to numbers there in a moment. But today we're doing 100% service. And in 2019, we were doing a few hundred thousand in service, and this year we'll do over $8 million in electrical home service.
