Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

The ROI You Should Expect From Commercial Maintenance

30 Aug 2025

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A short monologue describing expected financial returns from commercial maintenance agreements. The speaker gives empirical benchmarks relating dollars spent on maintenance to resulting repair and replacement revenue, stating a typical minimum ratio of $2–$4 returned per $1 spent and higher one-time ratios for new accounts where deferred maintenance exists.

Questions this video answers

$2 to $4 in repair/replacement work per $1 spent.

At minimum $200,000 to $400,000 in repair and replacement work.

As high as $15 to $20 in repair/replacement work per $1 spent.

Because when you look at for every dollar spent in commercial maintenance, at a minimum, you should be getting 2 to $4 in repair and replacement work. That is a benchmark that has never failed me. And then even over the times, you know, as pricing increasing, the ratio is still the same. So you might, when you get a new account, that ratio might be a lot higher. It might be 15 or $20 for every dollar. Commercial maintenance because the equipment needs to be replaced, you know, though it hasn't been properly maintained. But over time you can look at it, if I have a hundred thousand dollars in commercial agreements, I should at the minimum be getting 2 to $400,000 in repair and replacement work out of it.