A1 Garage shows how ServiceTitan and Dispatch Pro cut call-center staff by moving customers to online booking, automatically match technicians to jobs, and route them efficiently. The speakers argue that the right tech stack is now what separates thriving shops from struggling ones.
Now more than ever, technology matters. I used to walk into a company and say, what are your KPIs? What's your org chart look like? Now I say, what technology are you using? Because it's the ultimate divider. If you're using the right technology, you're going to have a one up.
We're telling the customer what they need before they even know what they need. And then we're making it easy for them to contact us and to book a follow up appointment.
Being able to get onto your phone, read a message that is highly targeted to you and then be able to complete a transaction to schedule appointment immediately has been a huge benefit for us.
With Dispatch Pro. It's really taking a deeper look into the job and what that opportunity really is. And there might be, you know, a technician that's really good at tune ups, right? There's another technician that's really bad at tune ups. Dispatch Pro can identify that in making sure you're getting the right tech to the right job and nobody has to think about it, you know, so Dispatcher doesn't have to do any math or gyrations or calculations or anything. You know, Dispatch Pro does it all.
You're not working multiple systems, it's all in one system. It's so easy and user friendly. And honestly, I love Service Titan. It's great.
We want to push as many people through the online schedule as possible. We leverage that online schedule online CTA across all of our marketing tactics and channels.
Dispatch Pro will take any of the jobs booked through Scheduling Pro and place those in the float and then route them when the addresses are verified and everything is ready to go. So I think being able to have that online booking tool available for customers is very, very important because that's a channel that people want, not everybody wants to talk to someone. And so that really helps us be able to schedule those appointments and also make our call center agents more efficient because we don't have to add headcount when we're booking online.
Nothing that Service Titan does at an expense, it's an investment. It's an investment in yourself, your company and your people.
