Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Trends in the Trades: What to Expect in 2025 and Beyond

22 May 2025

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Two trade business owners discuss what's changing in skilled trades heading into 2025. AI tools are boosting technician productivity, and scaling a trade business means learning marketing and finance yourself. ServiceTitan helps manage those functions without hiring outside experts.

What are some trends so far, looking into 20, 25 and what's to come next?
The big thing that we identified earlier, which is the big growth of AI in here, we know that even if you could keep all your technicians, you're going to grow and you're going to need more. You may be able to make things more efficient for them where they're not having to dial back to the home office, or they're better prepped when they walk in, or they're not having to go back and forth for parts.
I was a technician, then a business owner, and my first expertise was being really technical and fixing air conditioners. So whenever I had to make the leap to figure out how do I grow a business? Well, I had to start to learn all these different things, from marketing to finance to operations, and it's just simply overwhelming. That's the beauty of Service Titan and ti. It helps you unlock each one of these little areas of your business without you having to be the expert or going and hiring the expert to do it.