Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

What #AI Voice Agent Did With 1,200 Service Calls

20 Jun 2026 · 1 min

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An AI voice agent handled 1,200 inbound service calls over three days, booking 470 appointments with accuracy matching human reps. It completed calls in under 3.5 minutes versus 4.5 minutes for live agents.

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Over the last 3 days, it took about 1,200 calls, and I think it booked 470 of those calls. When you look at the volume of calls that it's doing and the accuracy in booking calls, that's the other thing, is the agent is as accurate as our CSRs, if not more. So it's not making mistakes. We don't have to go in and we don't have to touch that lead again. Um, the other thing we found too is that it is typically faster than our agent. You know, we had a, our, our live agents on the phone are probably about 4 minutes and 30 seconds, and I think we're seeing the virtual agent book that call in under 3 minutes, 3.5 minutes.