Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

What ServiceTitan Does That Other Estimate Tools Cannot

22 Jul 2026 · 1 min

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Bill Brown explains how ServiceTitan's clickable estimate links in SMS and email drive conversions. About 20-25% of customers who receive follow-up messages click accept, turning the estimate into a sale. The same link works on third-party platforms like Hatch and Chirp.

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You know, ServiceTitan has some great tools that separate it from other providers that you might do estimate follow-up with. Well, first of all, you embed that online estimate link in both your SMS and your emails, and you might be surprised to know that anywhere from 20 to 25% of the sales that you convert on follow-up, so after you leave the home, day 1 plus, 20 to 25% of those are people hitting the accept button. In the online estimate link that you sent them. You know, that online estimate link can be used on a third-party platform if you use Hatch, Chirp, any of those folks.