What Smart Dispatch Looks Like for Network Home Services in Australia

Before we had ServiceTitan, there was lots of doubling up of things. We had to use Word, we used Excel, and then we used the system that we had. So it was quite time consuming with it. Whereas now we don't have to. We can use it all in one program. We've got two screens going, and on both screens we have Service Titan running, one with the dispatch board and then one with another thing. On Service Titan, it's all in one program. We have the boys, they dispatch. We know where they are, we know when they started, we know when they arrived. When a call comes in or we take a call, we click on the green button and all the details come up. We didn't ever have any of that. And, yeah, it's all monitored. And we can listen to phone calls, which we never had before, either.