Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Why I Love Working With Wealthy Clients

21 Aug 2025

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HVAC technician explains why wealthy clients are better to work with: they'll pay $500 to replace a $20 capacitor without questioning it, because they value your time over the part cost. Poorer customers resent paying labor premiums for quick fixes.

Well, rich people are always the best customers. When you fix an AC for someone broke, they'll complain, that only took 15 minutes. Why is it so expensive? But the wealthy customers, they get it. I replace $20 capacitors all the time for $500. To them, that's nothing. Because by the time they google the problem, drive to get the parts and try to fix it, they could have just been making more money at work. Buying back 15 minutes of their time is worth way more than the repair itself. That's why in H Vac, the right customers don't just pay you, they value you.