ServiceTitan created a Certified Technician program to train new hires on their platform before they join a shop. The certification gives candidates a tech edge, makes them more likely to apply to ServiceTitan-using shops, and cuts onboarding time so shops can focus on customer service instead of software training.
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Why did we create the Certified Technician certification? As we know, the industry is lacking in, you know, new blood, fresh technicians coming into the trades. And so we want to help any way we can with that. And we wanna empower these technicians that are coming into this field to really be able to use technology in their day-to-day and get used to it upfront. If we introduce ServiceTitan, you know, before they even come to your door, then it actually, you know, puts our customers at the top of that list for those shops that they'll apply for and potentially go work for in the future. So helping with that funnel is a huge piece. And then when they do get hired, it's a lot less time of training those individuals because you can truly focus on what's important, which is your business practices and what you want them to do in the customer's home to make your customers feel at ease versus learning a software. So it's really a great way to alleviate that time to revenue. And also it makes it a great experience, you know, for the rest of your teams to bring on somebody who has a little bit of that under their belt. And the nice thing is that they're learning best practices directly from the source versus learning some bad habits maybe that they may have learned at another shop that they may have used the same software, but maybe used it the wrong way.
