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Billy Sticker argues that complaints spread like cancer through an organization. Leaders must escalate problems upward to people who can fix them, never down to subordinates. Invite your team to surface concerns you might miss.
Billy Sticker argues that complaints spread like cancer through an organization. Leaders must escalate problems upward to people who can fix them, never down to subordinates. Invite your team to surface concerns you might miss.
One of the things too that as a business leader we have to be careful for is negative attitudes. Now this does make it easier whenever you're addition through subtraction, but a negative attitude in an organization is a cancer and it can spread. And one of the things we talk about with Cairo Candy is like, look, all complaints should go up, never down. Right on. Yeah, you should never complain to people under you about stuff that people above you are doing. If you have a complaint, bring that up. Yes. And your messaging down should all be in support. Right, right. I mean, that's just a healthy organization. And we want to— like, if there's something that you see that I don't see, hey, bring it to me. The kids— Because I want to fix it. Yes. Yeah.
