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Corey Podhorodsky, fmr. SVP of Customer Experience, Community Brands

Name: Corey Podhorodsky, fmr. SVP of Customer Experience, Community Brands
Uploaded: 2025-06-06T13:55:51+00:00
Duration: 1 min 19 s
Channel: Bob London
Description: In this testimonial, Corey Podhorodsky, former Senior Vice President of Customer Experience at Community Brands, shares his appreciation for Bob London's…

6 Jun 2025 · 1 min

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1:19

In this testimonial, Corey Podhorodsky, former Senior Vice President of Customer Experience at Community Brands, shares his appreciation for Bob London's "Radically Authentic Discovery" course. He explains that he enrolled to better manage his team of Customer Success Managers (CSMs) and to help them move beyond day‑to‑day challenges toward understanding the underlying reasons behind customer requests. Corey highlights the course’s unique blend of strategic customer‑success thinking with concrete tactical tools, noting that most other programs focus on one or the other. He points out that the specific discovery questions provided are adaptable to any K‑12 customer scenario and that the role‑playing and coaching components gave his team practical examples they could internalize and use in their own voice. Concluding, Corey strongly recommends the course for both individual CSMs and CSM leaders who want to conduct more strategic conversations and uncover the true priorities of their customers.

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Hi, my name is Corey Podrecki. I wanted to take just a moment to tell you what I really appreciated and enjoyed about Bob London's course, Radically Authentic Discovery. I took this course to help me manage the team of CSMs that I worked with at Community Brands and to be able to help them get out of some of the, the day-to-day challenges that customers were having and thinking more about understanding the why behind the what of what customers were asking for. It's the right balance of strategic customer success and then the tactics on how to apply that. Other courses sometimes talk about one or the other, but don't really blend the two together. The specific questions gave me tangible ways that could be applied to almost any customer that I worked with in the K-12 space. It was also really helpful in role-playing and coaching with other CSMs because it gave us specific examples that, uh, we could use, and then I could internalize and make in my own voice, um, when speaking with customers. I'd highly recommend Radically Authentic Discovery for any customer success manager or customer success manager leader, uh, to help refine your approach in having strategic discussions with your customers and getting to the root of what really matters to them.